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About Michael Maven

One twist turned my side project into a full-time income

How a failed listing in 2001 taught me the lesson behind everything Top Growth Experts does today.

Portrait of Michael Maven, founder of Top Growth Experts
Michael Maven
Founder & lead adviser, Top Growth Experts

I found online auctions by accident in 2001. I was at university, looking for an old computer game. But I noticed that people were selling all sorts of digital guides there too. Before long I was selling a digital guide of my own.

I did it properly. I bought every competing guide, found the gaps in each one and filled them. I knew mine was the most comprehensive guide available, because I'd read all the others.

It barely sold.

I sold one or two copies a week, while the weaker guides with gaps outsold it.

Then I came across a copywriting manual and discovered direct response marketing. I realised my product wasn't the problem. My listing was. So I rewrote it using the rules of direct response, and changed nothing about the product itself.

Sales went from one or two a week to 10 to 12 every day.

I priced the guide at £12 for a reason: £1 went to the payment processor, Billpoint or PayPal, and £1 went in auction fees, which left me £10 a sale. My target was £100 a day.

Before1–2sales a week
After10–12sales a day
Fulfilment1 houra day

I fulfilled every order in about an hour a day, while my friends spent long hours working part-time jobs.

The lesson

The same product can sell a little or a lot depending on how it's positioned and presented. Most businesses keep improving the product or buying more traffic, when the biggest gains are hidden in how they sell.

Since then

Twenty-five years of finding the sales hiding in plain sight.

That auction listing taught me to look past the product and the traffic, to the friction in between. I've been applying the same lesson ever since, now with far more data and far bigger businesses.

In the years that followed, I became a VIP affiliate for Amazon and premium gaming brands, sending them a steady stream of sales through direct response campaigns.

I created DAWAL (the Destructive Attention Without Awareness Loop), which Forbes featured, and later wrote for Forbes as a contributor. I coined the term revenue threats for the hidden sticking points that slow down sales, and turned what I'd learned into the Smooth Sales Framework, which grew StoryLearning.com's course sales 2.6× from the same traffic.

Today I lead Top Growth Experts and work personally with founders of online businesses doing $5m–$30m a year.

Read the StoryLearning.com case study →
Started
Direct response, 2001
Writing
Forbes contributor; bylines in Fortune, Business Insider and SUCCESS
Featured in
Forbes, Inc., Entrepreneur, Fortune, Business Insider and HuffPost
Books
Get Better Customers Now (Gold Award winner) and The Scientific Marketing Codex
Speaking
Royal Bank of Canada, London; business growth seminars
Work for
StoryLearning.com, NP Digital, PearlParadise.com
Michael Maven speaking at a lectern at Royal Bank of Canada, London
Speaking at Royal Bank of Canada, London
Michael Maven presenting a growth seminar
Leading a business growth seminar
Your business

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